Returns & Exchanges
At CD Peacock, we are committed to providing an exceptional luxury experience. If your selection does not meet your expectations, we offer a 30-day return or exchange period for items in their original, unworn condition with all security tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully place the item in its original presentation box and shipping carton, ensuring all certificates, warranty cards, and protective materials are included.
Ship with Insurance
Affix the provided prepaid insured shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking.
Quality Inspection & Refund
Once our master jewelers verify the item's condition, we will process your refund to the original payment method or issue a boutique credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing